Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to end users to quickly get to the root of their problem.
Providing timely and accurate user feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of current applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Dealing with asset management life cycle from inception to e-waste.
Knowledge of government bonding rules would be a good to have skill.
Record issues via ticketing tool and provide solution
Perform remote troubleshooting for WFH issues
Requirements and skills
Prior experience in tech support, desktop support, or a similar role.
Hands-on experience with Windows/Apple environment machine.
Working knowledge of computer peripherals.
Knowledge of basic hardware and network.
Ability to perform remote troubleshooting and provide clear instructions.
Customer-oriented attitude
Should be ready to work on rotational Shifts.