Description

Key Responsibilities

- Map and document end-to-end business processes and workflows.
- Assess current digitization maturity and identify automation opportunities.
- Partner with Operations, Product, and Technology teams to define improvement roadmaps.
- Measure and track digitization uplift, adoption, and business value realization.
- Conduct process validations, user interviews, and operational analysis.
- Develop executive-ready reports, dashboards, and recommendations.
- Support change management, training, and rollout activities to drive adoption.
- Ensure alignment of digitization initiatives with business objectives and OKRs.

Responsibilities

Referred Skills

- Process Mapping, Product Management / Business Analysis
- Process Improvement / Lean Six Sigma mindset
- Data Analysis & Reporting
- Stakeholder Management




- Automation & Digital Transformation awareness
- Strong communication and presentation skills
- Payment Integrity domain knowledge (preferred)
- Tier 1 Business School Graduate – IIM, IIT, Great Lakes, LIBA (highly preferred)

Role Purpose (One-liner):

Drive process digitization and operational transformation by translating business workflows into measurable digital improvement opportunities and ensuring successful adoption and value realization.

Qualifications

- Master’s / Bachelor’s degree from top tier colleges with positive grades, preferably from an Engineering Background

📌 Lead Assistant Manager - Process Digitization (Chennai)
🏢 EXL
📍 Chennai