Qualification: Graduation

Experience: Minimum 3 Years

Location: Makarba -Ahmedabad

Open Position: 2

Job Description

Position: IT Support Engineer / Desktop Support Engineer

Location: Makarba -Ahmedabad

Experience: 1–3 Years

Industry: IT Support / Financial Services / Broking

Shift Time: Rotational

1st Shift 5:00 am to 2:00 PM

2nd Shift 3:00 PM to 12:00

- Job Description

Key Responsibilities

- Attend to all technical issues raised by staff on an immediate basis and ensure timely resolution.
- Respond effectively and promptly to user problems across multiple branches.
- Assign and allocate hardware or software as required, with senior approval.
- Provide end-to-end operational support for systems, hardware, software, and other IT infrastructure.
- Investigate and troubleshoot issues related to IT infrastructure using telephone, email, or remote support tools.
- Install Windows 11, Server OS, and Linux systems on desktops/laptops and manage device allocation for employees.
- Maintain and update operational, configuration, and procedural documentation.
- Perform regular system updates, upgrades, and patch management.
- Install, configure, and troubleshoot current and existing software applications.
- Install and configure hardware, drivers, and peripherals on end-user computers/laptops.
- Manage frequent user relocations or workstation movements as per business needs.
- Handle and support multiple third-party tokens/applications such as Tally, TDS,



CDSL, Odin, Money Maker, Greek, etc.
- Ensure all computers and laptops have updated OS security patches and Windows updates.
- Maintain Endpoint Security Antivirus and ensure all systems are updated with the latest virus definitions.
- Create, manage, and resolve support tickets within agreed SLA timelines.
- Maintain strong verbal and written communication skills.
- Stay self-motivated and proactive toward responsibilities.
- Perform end-user data backup and restoration.
- Maintain and administer endpoint security clients on all desktops and laptops.
- Maintain proper documentation of day-to-day activities.
- Prepare MIS reports and update seniors on daily tasks.
- Ensure proper documentation of IT processes and submit detailed daily/weekly reports.
- Troubleshoot LAN/Wi-Fi/ network issues.
- Provide support for CCTV camera installation, configuration, NVR setup, and maintenance.
- Manage the onboarding and offboarding process for laptops and desktops, including setup, configuration, and retrieval.
- Manage IT asset inventory and asset lifecycle (allocation, movement, disposal).

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📌 IT Support Engineer / Desktop Support Engineer (Ahmedabad)
🏢 Kunvarji Group
📍 Ahmedabad