Job Description -

Job Summary

The Soft Services Facility Executive is responsible for ensuring a clean, protected, hygienic, and well-maintained workplace by managing housekeeping, pantry, pest control, landscaping (where applicable), waste management, and other soft service operations. The role requires close coordination with vendors, internal stakeholders, and service partners to deliver an exceptional employee and visitor experience while maintaining compliance with health, safety, and corporate standards.

Key Responsibilities

Soft Services Operations

Oversee day-to-day housekeeping operations across office spaces, meeting rooms, cafeterias, washrooms, and common areas.

Ensure cleanliness and hygiene standards are consistently maintained through regular inspections and audits.

Monitor pantry services to ensure timely replenishment of consumables and adherence to hygiene standards.

Supervise waste segregation and disposal in accordance with sustainability and local regulatory requirements.

Coordinate pest control activities and maintain preventive schedules.

Ensure availability of housekeeping materials, cleaning chemicals, and consumables.

Vendor Management

Supervise housekeeping, pantry, pest control, and waste management service providers.

Monitor vendor performance against agreed KPIs and SLAs.

Conduct regular review meetings and ensure timely closure of service gaps.

Verify attendance, grooming, training, and deployment of outsourced manpower.

Quality & Compliance

Conduct routine facility inspections and maintain audit checklists.

Ensure compliance with company policies, EHS guidelines, and statutory regulations.





Maintain documentation related to cleaning schedules, pest control, waste disposal, and vendor records.

Support internal and external audits.

Employee Experience

Respond promptly to employee concerns related to housekeeping and workplace services.

Coordinate room setups and support internal events, town halls, and VIP visits.

Ensure conference rooms, collaboration spaces, and reception areas are maintained to high standards.

Inventory & Cost Control

Track inventory of housekeeping consumables and pantry supplies.

Raise purchase requisitions and ensure optimum stock levels.

Monitor consumption trends and recommend cost optimization measures without compromising service quality.

Reporting

Prepare daily, weekly, and monthly operational reports.

Track service requests and ensure timely closure.

Report incidents, observations, and improvement opportunities to the Facility Manager.

Required Qualifications

Bachelor's degree or Diploma in Hotel Management, Hospitality, Facility Management, or a related field.

2–5 years of experience in soft services or corporate facility management.

Experience managing outsourced vendors in a corporate environment is preferred.

Key Skills

Housekeeping and hygiene management

Vendor and contract management

Customer service orientation

Workplace and employee experience

Knowledge of EHS and statutory compliance

Inventory and consumable management

Audit and inspection skills

Strong communication and stakeholder management

Problem-solving and decision-making

Proficiency in MS Office (Excel, Word, PowerPoint)

📌 Senior Soft Services Executive (Bengaluru)
🏢 JLL
📍 Bengaluru