Description
Key Responsibilities

- Develop Training Materials: Design, create, and maintain training manuals, presentations, process guides, and other instructional content aligned with company processes, policies, and business objectives.
- Conduct Training Sessions: Facilitate engaging classroom, virtual, and hands-on training programs for current hires and existing employees to ensure effective knowledge transfer and skill development.
- Deliver Voice, Accent & Communication Training: Conduct voice and accent training sessions focused on pronunciation, articulation, intonation, grammar, active listening, and professional communication skills to meet client and business expectations.
- Facilitate UK Culture & Customer Service Training: Train employees on UK culture, workplace etiquette, customer behavior, regional nuances, and cultural sensitivity to enhance customer engagement and service excellence.
- Evaluate Employee Performance: Assess trainee understanding, knowledge retention, and application through assessments, quizzes, call evaluations, practical demonstrations, and feedback sessions.
- Monitor Process Adherence: Observe employee performance and adherence to established processes,



identifying knowledge gaps and areas requiring additional coaching or reinforcement.
- Update and Optimize Training Content: Regularly review and enhance training materials to reflect process updates, policy changes, quality requirements, and industry best practices.
- Support Process Improvements: Collaborate with process owners, operations teams, and stakeholders to identify operational inefficiencies and recommend training interventions that improve productivity and performance.
- Generate Reports and Insights: Track training effectiveness, employee progress, certification status, and performance metrics, providing actionable insights and recommendations to management.
- Mentor and Coach Employees: Provide ongoing one-on-one coaching, mentoring, and performance support to help employees improve skills, increase confidence, and successfully adopt processes and best practices.

Responsibilities

They manage office systems, coordinate schedules, provide administrative support, supervise staff, prepare reports, implement policies, and maintain effective communication within the organization

Qualifications

Graduate with 2 Years

📌 Senior Executive (Pune)
🏢 EXL
📍 Pune