HR Dream Goals
Position : Customer Support Officer- MFI
S.NO.DESIRED RESULTWEIGHTAGEKEY PERFORMANCE INDICATORAnnexure
1Cash Management - Accounting of Cash and Banking the Cash30%Risk and Ops ReportAnnexure 1
2File despatch as per timelines (PRDD)15%Ops ReportAnnexure 2
3NACH Rejected Cash collections to be less than 10% of billing10%Risk ReportAnnexure 3
4Disbursement Management (XMS upload and query resolution)5%Risk ReportAnnexure 4
5FTR to be achieved as per matrix5%Ops ReportAnnexure 5
6Repayment reminder call for Retail customers5%Branch ReportAnnexure 6
7On-time closure of DCS summary and maintenance of Key Management Register10%CPC Reports / MISAnnexure 7
8Post despatch file quality FTR to be achieved as per matrix10%FTR matrixAnnexure 8
9Management Retail stationery by indenting to OPS on need basis5%Stationery managementAnnexure 9
10Self Development5%Training MandaysAnnexure 10
📌 Customer Service Officer - Retail (Pune)
🏢 equitas small finance bank
📍 Pune
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