Role Type: Project Manager (Lead)
Number of Openings: 1
Total Experience Required: 8–12 years of overall relevant experience.
BFSI Experience (Mandatory): Minimum 5 years of recent BFSI (Banking, Financial Services & Insurance) experience is mandatory.
Location: Open — candidate can be based at any of our India delivery locations, with a preference for Delhi NCR, Mumbai, Pune, Hyderabad, Bengaluru, or Chennai.
Engagement Duration: 1 year+ (this is expected to be a multi-year engagement).
Notice Period: Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered — this is a firm requirement with no exceptions.

Key Responsibilities

- Lead end-to-end CCaaS migration delivery, including resource planning, risk mitigation, cutover, and hypercare
- Own the Genesys migration workstream, ensuring technical and business readiness at each stage
- Coordinate across multiple, cross-functional teams throughout the migration lifecycle
- Manage delivery governance,



timelines, and stakeholder reporting for the migration programme
- Drive issue resolution and contingency planning during cutover and hypercare phases

Required / Must-Have Skills
- At least 4–5 years of project lead experience as a Lead PM
- Solid Transformation PM background with CCaaS migration experience, including resource planning, risk mitigation, cutover, and hypercare
- Must have hands-on Genesys migration experience, along with C&I; exposure
- Experience working within a Transformation programme/project construct, ideally at a large global bank
- Experience coordinating/collaborating with multiple, cross-functional teams

Preferred / Good-to-Have Skills
- Chatbot & Voicebot exposure, NLU, LLM / GenAI exposure
- RM Chat (WhatsApp), Genesys Cloud
- Understanding of the Contact Center domain is highly desirable

📌 Lead Program Manager (CCaaS Migration) - Conversation Banking - (BFSI) - India (IK)
🏢 Central Business Solutions
📍 India