Job Description :

Provide operational support for Citrix, Horizon Omnissa, and VMware vSphere environments while ensuring stability, reliability, and availability of the platforms. Manage and resolve incidents through ServiceNow, including updates and escalations as per defined procedures. Perform diagnostics and gather evidence for root cause analysis and preventive actions. Create and maintain runbooks, procedures, and operational documentation. Identify opportunities for operational, process, and automation improvements. Balance BAU support activities with project and assignment-based tasks. Contribute to scripting and automation initiatives to improve efficiency. Follow release, incident, and change management processes while prioritizing and triaging issues in time-sensitive environments. Collaborate with engineering teams, regional teams, and stakeholders to ensure smooth operations. Apply ITIL best practices to enhance operational maturity and participate in shift rotations or extended hours as required

📌 Lead Infrastructure and Platform Engineer (Mumbai)
🏢 Talent HR Networks Private
📍 Mumbai