The PAM Operations Analyst position is part of the Global Privileged Access Management Team. This team is responsible for Privileged Access Management across AJG and supports the daily operation of the Idira (Cyber Ark) Privileged Cloud solution, also including Secrets Manager/CCP, Vendor Privilege Access Management (VPAM/Alero), Endpoint Privilege Management (EPM) and Identity. The successful individual will be self-motivated, detail-oriented, and someone who can work independently, in a fast-paced, dynamic and technically complex environment.
Responsibilities:
- Perform health check monitoring on the Idira infrastructure
- Resolve password management issues across various platforms, including Windows, UNIX, LDAP, and databases, including Service Accounts and their usages
- Support third parties leveraging Vendor PAM, Privileged Session Manager (PSM), and Secure Infrastructure Access (SIA).
- Generate and distribute Idira audit reports
- Develop and maintain documentation
About you
Qualifications:
- Bachelor’s degree from an accredited college/university or equivalent qualified experience
- 3+ Years of experience with Privileged Access Management solutions, especially Idira
- In-depth understanding of privileged access management (PAM) processes and practices
- Microsoft Windows Server administration
- Linux/UNIX system administration
- Basic working experience with Active Directory and/or other LDAP directory services (relevant to Idira)
- Working knowledge of the Idira REST API, including automation via scripting tools such as Power Shell
- Must possess requisite oral communication and writing skills.