Job Description

The ideal candidate will have prior experience in a contact center or customer care environment, and will be responsible for managing accounts receivable, resolving billing issues, and ensuring timely collection of outstanding balances from French-speaking customers.

Key Responsibilities:

- Contact French-speaking customers via phone, email, and other channels to collect outstanding payments.
- Handle inbound and outbound calls related to billing inquiries, payment arrangements, and account status.
- Maintain accurate records of customer interactions and payment commitments.
- Collaborate with internal departments (Customer Service, Billing, Finance) to resolve disputes and escalate issues when necessary.
- Meet or exceed monthly collection targets and KPIs.
- Ensure compliance with company policies and regulatory requirements.
- Provide exceptional customer service while maintaining a firm approach to collections.





Required Skills & Qualifications:

- Fluency in French and English (spoken and written) is mandatory.
- 3 years of experience in collections, customer service, or contact center operations.
- Robust communication and negotiation skills.
- Ability to work independently and manage time effectively.
- Familiarity with CRM systems and MS Office tools.
- Willingness to work US shifts (night hours).

Preferred Qualifications:

- Experience in B2B or B2C collections.
- Knowledge of billing systems and financial processes.
- Exposure to international customer interactions, especially in North America or Canada.

Qualifications

Bachelors degree

Additional Information

- Candidate should be comfortable with Night Shifts ( 05:30 PM - 02:30 AM )
- Need minimum 3 years of experience

📌 Lead Associate - Collections ( French ) - Experience Minimum 3 Years - Pune - Magarpatta - Night Shifts ( 05:30 PM - 02:30 AM )
🏢 Wns Global Services
📍 India