Position: Team Lead - International Customer Support

Location: Malad, Mumbai

Salary: Up to ₹8 LPA

Shift: Rotational Shifts

Joining: Immediate Joiners Preferred

About the Role

We are looking for an experienced Team Lead with a robust background in International Customer Support to lead and manage a team of customer service associates. The ideal candidate should possess excellent leadership, communication, and people management skills, with a proven track record of driving team performance and achieving operational targets.

Key Responsibilities

- Manage and lead a team of customer support associates in an international process.
- Monitor team performance and ensure adherence to quality, productivity, and customer satisfaction metrics.
- Conduct regular coaching sessions, feedback discussions, and performance reviews.
- Handle escalations and provide timely resolution to customer concerns.
- Prepare and share performance reports, MIS, and operational updates.
- Drive employee engagement and foster a positive team environment.
- Ensure compliance with company policies and process guidelines.




- Collaborate with internal stakeholders to improve service delivery and operational efficiency.

Eligibility Criteria

- Minimum 2+ years of experience as a Team Lead in an International Customer Support/Customer Service process.
- Strong team management and stakeholder management skills.
- Excellent verbal and written communication skills.
- Experience in handling KPIs, SLAs, and operational metrics.
- Ability to work in rotational shifts.
- Immediate joiners will be given preference.

What We Offer

- Competitive salary package up to ₹8 LPA.
- Growth opportunities in a dynamic work environment.
- Exposure to international customer support operations.
- Collaborative and performance-driven culture.

? Location: Malad, Mumbai (Candidates must be comfortable with this location.)

? Immediate Joiners Preferred

Contact HR: Neha

? (phone hidden)

? [email protected]

Note: Please apply only if you can join immediately and are willing to work from the Malad, Mumbai location.

📌 Team Lead (India)
🏢 TP
📍 India