Description

- Drive collections processes

Responsibilities

Key Areas of Responsibility and Roles:

- Responsible for all collections activities on 1 or more portfolios of customers. Activities include establishing and maintaining contact with customers (may include travel) concerning open invoices, looking at payment trends and history, timely escalation and/or resolution of disputes and timely escalation of collection issues to the business

- Responsible for the accurate cash receipts forecast on the assigned portfolio(s) on a monthly basis

- Responsible for ensuring collection and forecast metrics are achieved on the assigned portfolio(s)

- Analysis of financial information and/or any other relevant information of assigned customers in order to assess credit risk and make necessary recommendations to the business
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Build relationships with relevant business partners to ensure a smooth cooperation between the Credit department and the business(es) that own the assigned portfolios
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Adds value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios

- Responsible for Unapplied Cash resolution and prevention

- Prepare reports and attend cash calls with Business

- Drive dispute resolution and ensure resolved disputes are cleared on a timely manner.

- Participate on Continuous Improvement process by contributing to improvement ideas monthly while using RPS Techniques (5Why, Fishbone, Gembas)





- Build Customer Rapport and effectively manage Past Dues via calls to customers and other communication channels (Email, Sales Force, Portal)

- Manages a portfolio of Customer Segment A & B (with focus on digital based on regional specifics: Direct Debit, ACH, EDI, SDI, E-Commerce, Credit Cards)

Qualifications

Education and Qualifications:

- Experience in finance, accounting, collections or any other Accounts Receivables department

Experience required:

- 2 or more years of directly related experience, preferably in credit/collections

Professional Skills and Knowledge:

- Requires knowledge of basic accounting principles and has excellent knowledge of cash collection processes and risk analysis practices.

- Excellent credit skills required in areas such as insurance, letters of credit, financing, and legal setting.

Strong problem solving, interpersonal, and financial analysis skills

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Goal oriented, motivated self-starter, with excellent organizational skills and the ability to handle multiple tasks.

- Excellent communication skills to perform calls and negotiation with customers

Excellent written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers.

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Strong PC skills with proficiency in Excel and experience with other Microsoft Office products: Word, PowerPoint, Outlook, Access

- Knowledge of SAP A/R , SalesForce systems highly desirable.
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Fluent English necessary. Knowledge of 1+ other languages is a plus:

- Green belt Certification is a plus.

📌 Collections Specialist (Mumbai)
🏢 Honeywell
📍 Mumbai