Review and ensure that perpetual inventory and global count processes are undertaken • Report stock loss due to theft and negligence (internal or external) • Track and ensure all stock carry the right barcode, price tags and security tags • Monitor and ensure DSD stock is processed as per defined timelines Customer Service • Review and ensure adherence to the standards of customer service (Greet, Engage and Convert) • Understand the concerns highlighted in the mystery audit report findings and take corrective actions to address the concern areas to enhance levels of customer service for the concept in collaboration with the Concept Manager • Provide support in resolving all customer issues and complaints as per defined timelines People Management • Provide support and guide the team to deliver on the job • Assign tasks, review progress and give feedback • Make the ROTA and ensure availability of staff as per the ROTA • Train the staff on products, merchandising, stock mix and option plan • Monitor and report the brand staff availability to the Concept Manager on a daily basis

📌 Floor Supervisor (Bengaluru)
🏢 Landmark Group
📍 Bengaluru