Key Responsibilities

Society Relationship Management

- Build and maintain solid relationships with society committee members, office bearers, residents, and key stakeholders.
- Ensure timely and effective communication between societies and internal project teams.
- Develop trust and confidence among society members throughout the redevelopment process.

Society Query Resolution

- Handle and resolve all society-related queries, concerns, and requests in a professional and customer-focused manner.
- Maintain regular follow-up and provide updates to stakeholders on project progress and pending matters.
- Escalate critical issues appropriately and ensure timely closure.

Documentation Management

- Coordinate collection, verification, tracking, and maintenance of society-related documents.
- Ensure completeness and accuracy of redevelopment documentation, agreements, consents, and records.
- Liaise with legal, technical, and project teams for document-related requirements and approvals.

Vacation Management & Resident Support

- Support and coordinate the vacation process of society members in accordance with project timelines.
- Assist residents with relocation-related requirements and address concerns during the transition phase.
- Coordinate with internal teams and external agencies to ensure a smooth and hassle-free vacation process.
- Monitor vacation status and maintain regular communication with affected members.

Broker & Channel Partner Coordination





- Develop and maintain relationships with brokers and channel partners supporting transit accommodation and redevelopment requirements.
- Coordinate with brokers for identification and finalization of suitable alternate accommodation for society members, wherever applicable.
- Ensure timely closure of broker-related activities and maintain proper records of transactions and engagements.

Payment Coordination & Commitment Management

- Coordinate with internal finance and project teams to ensure timely disbursement of rent, corpus, shifting charges, brokerage, and other committed payments to society members.
- Track payment schedules and proactively follow up to ensure commitments made to society members are honoured within agreed timelines.
- Address payment-related queries and provide regular status updates to stakeholders.
- Maintain payment trackers and documentation for management review.

Coordination & Stakeholder Engagement

- Coordinate meetings with society members, managing committees, consultants, architects, legal advisors, brokers, and internal stakeholders.
- Prepare meeting agendas, minutes of meetings, action trackers, and follow-up reports.
- Support presentations, discussions, and redevelopment proposal engagements with societies.

Site Visits & Project Support





- Organize and coordinate society site visits, project walkthroughs, sample flat visits, and stakeholder interactions.
- Accompany project teams during society meetings, member interactions, and site inspections whenever required.
- Facilitate smooth coordination between societies and project execution teams.

Reporting & MIS

- Prepare periodic status reports, management updates, and MIS reports on society engagement activities.
- Maintain records of interactions, meetings, documentation status, payments, vacation progress, approvals, and action items.
- Track key milestones and ensure timely reporting to management.
- Highlight potential risks, delays, and stakeholder concerns proactively.

Desired Candidate Profile

- Minimum 5 years of experience in redevelopment, real estate CRM, customer relationship management, society coordination, stakeholder management, or project coordination roles.
- MBA or Management Graduate preferred.
- Strong customer service orientation and relationship-building skills.
- Excellent verbal and written communication skills in English, Hindi, and Marathi.
- Experience in handling housing societies, member interactions, and redevelopment stakeholders.
- Ability to manage multiple societies and stakeholders simultaneously.
- Strong organizational, documentation, and follow-up capabilities.
- Proficient in Microsoft Office (Excel, Word, PowerPoint) and MIS reporting.
- Ability to work independently while coordinating with cross-functional teams.

📌 Manager - Tenant Relations (India)
🏢 Runwal Realty
📍 India