Preferred candidate profile:

- Immediate Joiners preferred
- Bachelor's degree
- Proven experience in training with over 1+ years of experience as a Trainer on paper is an added advantage.
- Minimum of 3 years of experience in RCM with mandatory Hospital Billing experience
- Experience with the development of training materials including presentations, user manuals, and assessments.
- Classroom management skills
- Strong analytical and technical skills
- Exceptional organizational abilities
- Excellent interpersonal and communication skills.
- Visionary mindset with the ability to identify and implement innovative training solutions.
- Ability to thrive in a fast-paced and dynamic work setting.
- Familiarity with learning management systems and digital training platforms (ex: Articulate 360 applications) is a plus

Role & responsibilities:

- Conducting multiple trainings for new hires and managed nesting along with certification process
- Maintain the training effectiveness above the required threshold by holding strong governance process in training




- Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly
- Identify gaps between internal process and customers expectations to help business produce the desired outcome
- Create content / training material for effective training
- Revamp the training materials to suit the need of current business and easy understanding / knowledge transfer to trainees
- Liaison with QA to calibrate process knowledge
- Conduct workshops for project team members on recent update and US healthcare industry trends
- Perform user acceptance testing for any new process rollouts / automation in the program
- Provides refresher training for bottom quartile
- Support the team by performing floor trouble shooting to ensure all relevant queries are tracked and answered appropriately
- Periodic knowledge calibration with client

📌 Trainer - RCM AR (Chennai)
🏢 First Source
📍 Chennai