Job Summary

- This role is responsible for overseeing the technical performance within contracts as well as the comprehensive execution of contracted business activities throughout the entire lifecycle of a portfolio of contracts. The role leads negotiations for contracts, fosters customer satisfaction, and maintains effective communication while nurturing high-level relationships within customer organizations. The role also applies advanced subject matter knowledge to contribute to complex projects and resolve business issues with independent judgment.

Responsibilities

- Drive Improvements in fleet & devices for customer organization
- Oversees end-to-end execution of contracted business activities across the contract's entire lifecycle, covering business development to contract closure, for a portfolio of contracts not exceeding six.
- Assumes accountability for the financial performance of the contract, encompassing aspects like revenue, margin, and growth potential within the contract portfolio.
- Holds responsibility for ensuring customer satisfaction in relation to annuity or outsourcing services.
- Leads negotiations for small contracts or segments of large contracts valued over $5 million within a region.
- Contributes to the customer's business improvement, planning, and budgeting procedures.
- Directs multifaceted teams, including solution, operational service, partner, and sub-contractor teams, to provide service delivery to the customer.
- Creates processes with the customer in areas such as performance metrics, escalation, change management, and communication.




- Maintains effective communication among functional areas of the account team and with the organization at large, as required.
- Develops and nurtures high-level relationships with senior management within the customer organization.
- Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.

Education & Experience Recommended

- Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of work experience, preferably in client management, customer relationship management, managing & growing business, portfolio of annuity services, P&L; management, contract law, or a related field.

Preferred Certifications

- Project Management Qualified Certification
- MBA

Knowledge & Skills

- Knowledge of HP Workforce Experience Platform
- Data Analytics
- Excellent PPT making skills
- Excellent Presentation Skills
- Great Communications
- Customer Relationship Management
- Industry Analysis
- Key Performance Indicators (KPIs)
- Performance Measurement
- Product Management
- Research Reports
- Resourcing
- • Service Innovation
- Task Management
- Data Analytics

Cross-Org Skills

- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

Impact & Scope

- Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

- Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

📌 Technical Delivery Manager (Bengaluru)
🏢 Hp
📍 Bengaluru