Key Responsibilities:

- Monitor and maintain branch infrastructure uptime.
- Provide dialer support for outbound, inbound, PRI, and GSM systems.
- Configure and support firewalls to ensure secure network operations.
- Manage IT assets, including allocation, tracking, and troubleshooting of desktops, laptops, and tablets.
- Provide network support and administration, including LAN, WAN, wireless, routers, and switches.
- Maintain internal IT infrastructure requirements including servers, printers, phones, and security updates.
- Administer and support servers on Windows and Linux platforms.
- Perform application testing and monitor performance to ensure smooth operations.
- Handle business escalations and resolve IT-related issues promptly.
- Manage branch incidents and perform root cause analysis.
- Raise service requests and coordinate with service providers for outages and follow-ups.
- Provide remote support for retail IT infrastructure and ensure timely resolution of issues

📌 System Administrator (Chennai)
🏢 Matrimony.com
📍 Chennai