Key Responsibilities:

- Provide day-to-day technical and functional support for the Eagle Platform including STAR, PACE, and Performance modules
- Troubleshoot and resolve user issues related to portfolio accounting, performance calculation, and reporting
- Act as a liaison between business users and technical teams for change requests, data corrections, and custom reports
- Monitor batch jobs, data feeds (security, pricing, transaction data), and system interfaces
- Work closely with front-office, middle-office, and operations teams to ensure accurate data processing and reporting
- Manage SLA-driven incident resolution and maintain support documentation
- Support data migrations, upgrades, and new release rollouts of Eagle components
- Engage in root cause analysis and implement preventive measures

Required Skills and Experience:

- 5+ years of experience in financial systems support, with a strong focus on Eagle Investment Systems




- Strong knowledge of portfolio management processes , NAV calculations , and financial instruments (equities, fixed income, derivatives)
- Prior work experience in Bank of America , BNY Mellon , or with asset managers using Eagle is highly preferred
- Proficient in SQL , ETL tools , and understanding of data architecture in financial environments
- Familiarity with upstream/downstream systems such as Bloomberg, Aladdin, or CRD is a plus
- Robust analytical skills and attention to detail
- Excellent communication skills in English (Arabic is a plus)

Preferred Qualifications:

- Bachelor s degree in Computer Science, Finance, or related field
- ITIL Foundation or similar certification in service management
- Prior experience working in a banking or asset management firm in the GCC is a bonus

📌 Support Specialist (Pune)
🏢 N Consulting Global
📍 Pune