DESIRED RESULT
Cash Management - Accounting of Cash and Banking the Cash
File despatch as per timelines (PRDD)
NACH Rejected Cash collections to be less than 10% of billing
Disbursement Management (XMS upload and query resolution)
FTR to be achieved as per matrix
Repayment reminder call for Retail customers
On-time closure of DCS summary and maintenance of Key Management Register
Post despatch file quality FTR to be achieved as per matrix
Management Retail stationery by indenting to OPS on need basis
Self Development
📌 Customer Service Officer - Gold Loan (South India)
🏢 equitas small finance bank
📍 South India
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