Role Summary

The ASA NOC Engineer is responsible for monitoring, supporting, and troubleshooting Windows and infrastructure environments in a high-availability operations setup. The role focuses on incident handling, service restoration, patching, escalation, and coordination with internal teams to ensure stable operations and SLA compliance.

Key Responsibilities

- Monitor Windows servers, virtual machines, and supporting infrastructure for availability, performance, and alerts.

- Troubleshoot OS-level issues such as server hangs, slowness, application crashes, connectivity issues, and performance degradation.

- Support Windows Server environments including Server 2003/2008/2012/2016/2019.

- Handle VMware and Hyper-V troubleshooting, VM provisioning, snapshot management, hardware upgrades, and VM hardening.

- Manage Azure Cloud and Azure AD tasks such as resource groups, tags/locks, user access, permissions, and security controls.

- Work on Active Directory, DNS, DHCP, IIS, SSL certificates, and related infrastructure services.

- Log, track, and update incidents and service requests in ServiceNow.

- Perform OS upgrades, patching, vulnerability remediation,



and lifecycle management activities.

- Gather logs, analyze dumps, and coordinate with OEM/vendor teams for root-cause resolution.

- Maintain documentation, SOPs, and configuration records.

- Coordinate with L1, L2, L3 teams and communicate clearly with end users on issue status and resolution.

- Support change management, maintenance windows, and operational handovers.

- Follow SLA, escalation, and incident management processes strictly.

Required Skills

- Strong hands-on experience with Windows Server administration.

- Good knowledge of VMware and Hyper-V.

- Working understanding of Azure Cloud and Azure AD.

- Experience with Active Directory, DNS, DHCP, IIS, and SSL certificate management.

- Familiarity with ServiceNow or similar ITSM tools.

- Exposure to patching, hardening, VAPT, and vulnerability remediation.

- Strong troubleshooting and analytical skills.

- Valuable communication and coordination skills.

- Ability to work in rotational shifts and handle pressure in operations environment.

📌 Five Rivers IT - NOC Engineer (Delhi)
🏢 IT BY DESIGN
📍 Delhi