Job Summary Process Expert – Accounts Receivable is responsible for managing end-to-end AR operations, ensuring timely collections, accurate cash application, resolution of disputes, customer account reconciliation, and adherence to SLA/KPI commitments. The role focuses on optimizing cash flow, reducing overdue balances, enhancing customer experience, and driving continuous process improvements.

Key Responsibilities Cash Application - Ensure timely and accurate application of customer payments.

- Reconcile unapplied and unidentified cash transactions.
- Investigate payment discrepancies and resolve allocation issues.
- Maintain cash application accuracy in ERP systems. Dispute, Commission & Deduction Management - Manage customer disputes, deductions, and claims.
- Coordinate with Sales, Operations, and Customer Service teams for dispute resolution.
- Track open disputes and ensure timely closure.
- Identify root causes and recommend preventive actions.

Account

Reconciliation - Perform customer account reconciliations.

- Investigate balance mismatches and aging variances.
- Ensure accuracy of AR ledger and sub-ledger balances.
- Support month-end and year-end closing activities. Reporting & Analytics - Prepare AR aging and collections reports.
- Analyze trends in overdue receivables and disputed items.
- Support management reporting and business reviews.

Process





Improvement - Identify automation and process optimization opportunities.

- Participate in transformation initiatives and system enhancements.
- Develop and maintain SOPs, process documentation, and knowledge repositories.
- Drive standardization and best practice adoption across AR processes.

Functional Skills Required

Skills & Competencies - Accounts Receivable Operations

- Collections Management
- Cash Application
- Account Reconciliation
- Deduction, Commission and Dispute Resolution Behavioural Skills - Robust analytical mindset
- Excellent stakeholder management
- Effective communication and negotiation skills
- Problem-solving and decision-making ability
- Customer-focused approach
- Continuous improvement mindset Education & Experience - Bachelor's degree in commerce, Finance, Accounting, or related field.
- 1–3 years of experience in Accounts Receivable operations.
- Experience working in a shared services or global delivery environment preferred.
- Knowledge of SAP, Peoplesoft, Oracle, or other ERP platforms. Key Deliverables - Accurate cash application and account reconciliations.
- Efficient dispute and deduction/commission resolution.
- Consistent achievement of AR SLAs and KPIs.
- Process improvement and automation initiatives.
- High-quality management reporting and governance support.

📌 SPE-Accounting (Gurugram)
🏢 Cognizant Softvision
📍 Gurugram