Key Responsibilities:

Customer Partnership & Requirement Analysis:

- Partner with customers to define, analyze, document, and communicate objectives, business requirements, and priorities for TMS and related solutions.
- Gather and analyze requirements for recent enhancements or modifications to existing applications.
- Work with varied applications in the TMS space, including ERP, OMS, FMS, TMS, and other vendor ecosystems.

Solution Design & Delivery:

- Provide technically appropriate solutions adhering to enterprise and application architecture principles.
- Produce architecture and design artifacts as project deliverables.
- Function as the principal techno-functional advisor for assigned customers.
- Conduct solution functional fit analysis to ensure designs meet business, technical, and governance requirements.

Strategic & Technical Leadership:

- Serve as a key liaison between Customer Process Owners and Pando Delivery/Product Teams.
- Define and plan business analysis activities, document business needs, and solution characteristics.
- Simplify complex problems and make high-level design and architecture connections.
- Ensure delivery of technology solutions that generate measurable business value.

Process Optimization & Problem Solving:

- Optimize work processes with a focus on continuous improvement.
- Solve problems systematically, identify root causes,



and implement robust, data-driven solutions.
- Manage complexity effectively to make informed and holistic decisions.

Communication & Stakeholder Management:

- Communicate effectively across multiple audiences, including IT and business stakeholders.
- Develop multi-mode communications to convey clear understanding of unique audience needs.

Requirements:

- Bachelor's degree; MBA in Operations and Supply Chain preferred.
- 10–15 years of relevant experience, with the past 5–6 years in business analysis and solutioning within Freight Forwarding, Supply Chain, or Logistics domains.
- Minimum of 2 IT solution implementations in logistics functions across industries such as FMCG, Retail, Automotive.
- Prior experience in developing TMS or related solutions with ERP systems like SAP, OTM, JDE, Infor, Plex.
- Strong expertise in IT solution design, delivery, technology/solution architecture, and consulting with IT and business teams.
- Demonstrated ability to influence, lead, and sustain functional and IT blueprints/roadmaps.
- Robust analytical, problem-solving, and design-thinking capabilities.
- Effective communication skills with all levels of the organization.
- Pragmatic, creative, and customer-focused mindset with P&L; awareness.

📌 Solution Architect (Chennai)
🏢 Pando
📍 Chennai