- Provide first-line technical support, troubleshooting hardware, software, and network issues.
- Log and document detailed ticket activity until resolution is achieved.
- Escalate complex issues to Level 2 support when necessary.
- Assist customers with inquiries related to business products and IT services.
- Monitor alerts and respond accordingly to maintain operational efficiency.
- Maintain knowledge base documentation for recurring issues and solutions.

Special Knowledge, Skills, and Abilities:

- Robust communication skills.
- Service desk background with experience in handling international calls.
- Relevant experience as per the role outlined
- Strong customer service and communication skills.
- Basic understanding of IT systems, networking, and Microsoft applications.
- Ability to follow troubleshooting procedures and escalate appropriately.
- Familiarity with ITSM tools like ServiceNow preferred.

Work Conditions:

- 24x7 support (rotational shifts).
- Full-time work from the office, all days.

📌 Service Desk Agent I (Chennai)
🏢 CBTS Technology Solutions India
📍 Chennai