1. Design and optimize end-to-end customer journeys from onboarding to renewal.
2. Facilitate cross-functional workshops to identify service pain points and improvements.
3. Conduct qualitative and quantitative research to drive customer-centric innovation.
4. Develop and visualize current and future-state service blueprints and journey maps.
Role Responsibilities:
1. Collaborate with UX, Product, Sales, and Customer Success teams.
2. Translate user insights into actionable service enhancements.
3. Advocate for a customer-first approach across organizational silos.
4. Communicate findings and strategies clearly through storytelling and visualization.
📌 Senior Service Designer (Pune)
🏢 DNV
📍 Pune
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