Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
1. Knowledge and Ability
- To maintain an effective recruitment procedure to obtain the best talent in the marketplace at competitive, but responsible remuneration packages.
- Ensure high quality procedures are in place, which are in line with legislative and company policy governing all the sub-functions of Human Resource Management.
- Adhere to the Standard Operating Procedures & ensure the same by the security team.
- Develop and implement contemporary recruitment methods to attract top quality candidates appropriate to the position and company needs
- Provide coaching and mentoring to the team in order to improve operative efficiency.
- Any matter which may effect the interests of Raffles Jaipur should be brought to the attention of the Management.
- Assist the Director Of Talent & Culture to develop an annual and long-term Talent & Culture plan that identifies the organization's Human Resources agenda as a component of the organizations overall Strategic Plan.
- Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.
2. Service
- Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship
- Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
- Treat every employee with respect and make them feel valued
- Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
- Go extra mile to make sure every guest needs are not just met, but exceeded.
- Assist and support team members and other departments in order to ensure a smooth operation
- Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
- Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
- Never fail the Top 5 Service Excellence
- Look at me
- Smile at me
- Talk to me
- Listen to me
- Thank me
3. Operations
- Design methods for continuous improvement in the delivery of services by soliciting internal and external feedback, using best practice models and organizational goals.
- To ensure that all Staff In-House Rules and Regulations are communicated, enforced, and reviewed annually.
- Assist the Director of Talent & Culture to perform the various activities of the department, in the following ways:
- Responsible for Maintaining and updating employee records, legal documents, policies and procedures and other personnel matters.
- Prepare and submit periodic personnel reports such as turnover, personnel inventories and recruitment.
- Analyze the manpower requirement and recommend selection activities to meet the requirement.
- Monitor present and future trends of local industry situation, legislation and recommend appropriate action.
- Regularly inspect staff restaurant, locker rooms and locker and other facilities to ensure they are well operated and maintained.
4. Leadership
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
- Self-confidence, motivation, drive, and tenacity.
- Ability to accept responsibility.
- Ability to think strategically, inductively, and creatively.
- And the propensity to recognize and acknowledge other peoples' ideas
5.Values
- Authenticity
- Humility
- Excellence
- Generosity
- Graciousness
- Stewardship
SECTION THREE: JOB SPECIFICATIONS
Position Talent & Culture Manager
CHARACTERISTICS
REQUIRED
ESSENTIAL
DESIRABLE
PHYSICAL
- Neat appearance
- Articulate
- Good Posture
LANGUAGES
- Oral and written fluency in English
- Local language
- Other languages
QUALIFICATIONS /
TRAINING
- Post-Secondary Education or relevant qualifications in Human Resources Management
WORK EXPERIENCE
- Minimum 1 year of experience as same level & 5 years of overall experience preferably in luxury hotel
DISPOSITION
Leadership.
Relationships.
Character.
Potential
- Motivator and self-starter
- Displays initiative.
- Commitment to professional values
- Team builder
OTHERS
- Industry Network
- Good training skills
- Coaching certificate
1. Knowledge and Ability
- To maintain an effective recruitment procedure to obtain the best talent in the marketplace at competitive, but responsible remuneration packages.
- Ensure high quality procedures are in place, which are in line with legislative and company policy governing all the sub-functions of Human Resource Management.
- Adhere to the Standard Operating Procedures & ensure the same by the security team.
- Develop and implement contemporary recruitment methods to attract top quality candidates appropriate to the position and company needs
- Provide coaching and mentoring to the team in order to improve operative efficiency.
- Any matter which may effect the interests of Raffles Jaipur should be brought to the attention of the Management.
- Assist the Director Of Talent & Culture to develop an annual and long-term Talent & Culture plan that identifies the organization's Human Resources agenda as a component of the organizations overall Strategic Plan.
- Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.
2. Service
- Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness,
Stewardship
- Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
- Treat every employee with respect and make them feel valued
- Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
- Go extra mile to make sure every guest needs are not just met, but exceeded.
- Assist and support team members and other departments in order to ensure a smooth operation
- Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
- Save cost and time by following cutting-edge practices and implementing them to existing processes for adapting changing conditions
- Never fail the Top 5 Service Excellence
- Look at me
- Smile at me
- Talk to me
- Listen to me
- Thank me
3. Operations * Design methods for continuous improvement in the delivery of services by soliciting internal and external feedback, using best practice models and organizational goals.
- To ensure that all Staff In-House Rules and Regulations are communicated, enforced, and reviewed annually.
- Assist the Director of Talent & Culture to perform the various activities of the department, in the following ways:
- Responsible for Maintaining and updating employee records, legal documents, policies and procedures and other personnel matters.
- Prepare and submit periodic personnel reports such as turnover, personnel inventories and recruitment.
- Analyze the manpower requirement and recommend selection activities to meet the requirement.
- Monitor present and future trends of local industry situation, legislation and recommend appropriate action.
- Regularly inspect staff restaurant, locker rooms and locker and other facilities to ensure they are well operated and maintained.
4. Leadership * Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
- Self-confidence, motivation, drive, and tenacity.
- Ability to accept responsibility.
- Ability to think strategically, inductively, and creatively.
- And the propensity to recognize and acknowledge other peoples' ideas
5.Values
- Authenticity
- Humility
- Excellence
- Generosity
- Graciousness
- Stewardship
SECTION THREE: JOB SPECIFICATIONS
Position Talent & Culture Manager
CHARACTERISTICS
REQUIRED
ESSENTIAL
DESIRABLE
PHYSICAL
- Neat appearance
- Articulate
- Good Posture
LANGUAGES * Oral and written fluency in English
- Local language
- Other languages
QUALIFICATIONS /
TRAINING * Post-Secondary Education or relevant qualifications in Human Resources Management
WORK EXPERIENCE
- Minimum 1 year of experience as same level & 5 years of overall experience preferably in luxury hotel
DISPOSITION
Leadership.
Relationships.
Character.
Potential * Motivator and self-starter
- Displays initiative.
- Commitment to professional values
- Team builder
OTHERS * Industry Network
- Good training skills
- Coaching certificate
📌 Assistant Manager People & Culture (Jaipur)
🏢 Accor
📍 Jaipur