Attendance, Dependability & Performance – Workforce Planning Associate Location: Mumbai Shift: Rotational Job Purpose: To act as the central point of contact for employee attendance and availability, handling absence reporting, attendance records, and dependability-related interactions through structured call handling, accurate documentation, and policy-driven escalation.

Skills & Knowledge:

- High attention to detail and ability to work in time-sensitive environments.
- Comfortable with outbound and inbound calling in a time-sensitive setting. Ability to follow defined workflows, compliance, and data security standards.
- Prior exposure to workforce planning, scheduling, or airline operations preferred.

Language Skills:



English:Advanced Real-time operational calls, staffing coordination, exception handling, and escalation discussions require confident, spontaneous communication with minimal misunderstanding. French:B1 to B2 Understanding common operational terms and handling scripted or predictable interactions. Non-routine, complex, or disciplinary conversations will be escalated to designated bilingual or onshore support teams as per defined escalation protocols.

How to Apply: Please click on the Link below to Register and Apply. https://smrtr.io/xfc86

📌 Senior Associate - French (Mumbai)
🏢 WNS Assistance
📍 Mumbai