Salesforce CRM Functional Analyst Position: Salesforce CRM Functional Analyst : Key Responsibilities Business Analysis &

Requirements Lead discovery sessions with business teams (Sales, CSM, Operations) to document process pain points and desired future-state capabilities. Translate business requirements into functional specifications, user stories, and acceptance criteria. Map current-state of retiring org processes and identify gaps with the retaining org model. Align process flows to Lead-to-Cash lifecycle and global standard objects.

Functional

Design & Validation Define Salesforce data models, page layouts, automations, and integrations supporting B2B and B2C business models. Ensure configuration design adheres to governance standards and reuse principles. Collaborate with architects and developers to validate that technical builds meet functional intent.

Create and execute UAT scripts; track defects to resolution.



Data & Integration Alignment Support data migration mapping and validation between Salesforce, ERP, and Data Warehouse. Define field-level ownership and transformation rules for core KPIs based on the business model.

Collaborate on integration testing for existing and current integrations built.

Change

Enablement & Adoption Prepare user training materials and process documentation for new Salesforce workflows. Participate in requirement sessions and end-user validation. Gather post-go-live feedback for continuous improvement and backlog grooming.

Location: IN-MH-Pune, India-Blue Ridge-Hinjewadi (eInfochips) Time Type: Full time Job Category: Engineering Services Experience Level Mid Level

📌 Salesforce CRM Functional Analyst (Pune)
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