Job Description:

Job Title: Technical Support Engineer

Location: Mumbai,Gujarat
Department: Technical Services / Application Engineering
Reporting To: Technical Support Manager
Industry: Construction Chemicals / Building Materials
Employment Type: Full-Time

Role Objective

To provide in office and off-site technical support for company products by ensuring correct application, troubleshooting issues, supporting sales and projects, and maintaining high levels of customer satisfaction through technical excellence.

Key Responsibilities

Site Technical Support

- Visit project sites to support product application, trials, mock-ups, and demonstrations.
- Guide contractors and applicators on correct application methods, dosages, surface preparation, and curing.
- Identify site-related issues and provide practical technical solutions.

Troubleshooting & Complaint Handling

- Handle technical complaints related to product performance, application errors, or site conditions.
- Conduct root cause analysis (RCA) and recommend corrective and preventive actions.
- Prepare technical visit and complaint closure reports.

Sales & Project Support

- Support the sales team during pre-sales discussions, technical presentations, and customer meetings.
- Assist in product selection, system recommendations, and technical submittals.
- Participate in project approvals and specification meetings.

Training & Knowledge Sharing

- Conduct basic technical training for applicators, contractors, channel partners, and internal sales teams.




- Assist in developing application guidelines, SOPs, and technical documentation.
- Support certification and skill development initiatives for applicators.

Quality & Process Compliance

- Ensure applications follow company SOPs and quality standards.
- Coordinate with QA / R&D; teams for product trials and validations.
- Ensure compliance with relevant IS / ASTM standards.

Documentation & Reporting

- Maintain accurate records of site visits, trials, demos, and customer interactions.
- Submit daily/weekly technical MIS reports.
- Share regular market and site feedback with the technical and product teams.

Qualification & Experience

- Education:

- Diploma / B.E. / B.Tech in Civil Engineering / Chemical Engineering

Experience:

- 1–5 years of experience in technical support / site execution / application engineering
- Experience in construction chemicals / building materials preferred

️ Key Skills & Competencies

- Sound knowledge of construction materials and site practices
- Good problem-solving and analytical skills
- Strong communication and interpersonal abilities
- Ability to explain technical concepts in simple terms
- Willingness to travel extensively to project sites
- Basic computer skills (MS Office, reporting)

KPIs / Success Metrics

- Timely closure of technical complaints
- Reduction in repeat application failures
- Effectiveness of site support and demos
- Sales and project team feedback
- Customer satisfaction levels

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