Job Description

Indi Go is looking for dynamic, customer-focused individuals to join our team as an Officer - Airport Operations and Customer Services (AO&CS;). In this role, you'll ensure safe, secure, and on-time airport operations while delivering exceptional service to our passengers.

If you're passionate about aviation, thrive in a fast-paced environment, and are comfortable with rotational shifts, this is your opportunity to contribute to Indi Go's commitment to operational excellence.

Responsibilities

Officer AO&CS; (Terminal Services):

- Reservations & Ticketing:
- Make reservations across the counter.
- Sell flight tickets.
- Remit cash to the concerned department.
- Answer customer queries efficiently over the telephone.
- Departures:
- Attend pre-flight and post-flight briefings.
- Set up check-in counters.
- Screen checked-in baggage according to procedures.
- Maintain high-quality check-in procedures.
- Assist customers with special requests, ensuring a smooth departure experience.
- Arrivals:
- Assist customers with special requests upon arrival.




- Provide support to customers with mishandled or damaged baggage and prepare all necessary reports.
- Coordinate with the baggage vendor for damaged bags.
- Follow up with en-route stations regarding lost baggage.
- Post-Flight Departure:
- File all necessary flight papers accurately and promptly.

Skills

- Strong customer service skills and a patient, helpful demeanor.
- Excellent communication and interpersonal skills for interacting with passengers and colleagues.
- Ability to handle cash transactions and manage reservations accurately.
- High attention to detail for documentation and adherence to procedures.
- Robust problem-solving skills to address customer issues effectively.
- Ability to work efficiently in a fast-paced, dynamic airport environment.
- Willingness to learn and adapt to new procedures and technologies.

Qualifications

- Graduation is mandatory (for freshers).
- No visible tattoos allowed.
- Flexibility to work in rotational shifts, including night shifts.
- Rotational weekly offs.
- A valid passport is mandatory.

📌 AO&CS Online Drive (Mumbai)
🏢 INDIGO
📍 Mumbai