Project Role: Application Support Engineer
Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills: Google Cloud Machine Learning Services
Good to have skills: Machine Learning (ML), Prompt Engineering, Google Cloud Gemini
Minimum 7.5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications.

The position demands continuous collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and operational efficiency.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.




- Lead efforts to improve system reliability and performance through effective troubleshooting and root cause analysis.
- Facilitate knowledge sharing and mentoring within the team to enhance overall technical capabilities.
- Coordinate with stakeholders to prioritize and address critical issues impacting business operations.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Google Cloud Machine Learning Services.
- Positive To Have Skills: Prompt Engineering, Machine Learning, Google Cloud Gemini.
- Experience in designing and implementing scalable machine learning models on cloud platforms.
- Strong problem-solving skills with the ability to analyze complex system interactions and dependencies.
- Familiarity with cloud infrastructure management and deployment best practices.
- Ability to work with cross-functional teams to integrate machine learning solutions into business workflows.

Additional Information:

- The candidate should have minimum 7.5 years of experience in Google Cloud Machine Learning Services.
- This position is based at our Mumbai office.
- A 15 years full time education is required.

📌 Application Support Engineer (Mumbai)
🏢 Accenture
📍 Mumbai