Role- Principal IT Service Desk Administrator

What You'll Do & How You'll Make Your Mark

- Proven abilities in PC and Mac configuration and troubleshooting including operating systems and common applications
- Support including but not limited to Tier 1 and 2 support and troubleshooting for end-user related issues/requests, user administration, root cause analysis, and VPN end user support
- Manage asset disposal and track hardware via ITAM processes.
- Provide on-site and remote client support
- Inventory Asset Management assist with procurement and tech refresh
- Create, maintain, and delete user accounts from various systems
- Maintain, support, develop, and assist in process strategies
- Maintain current desktops/laptops via push updates
- Act as initial contact for issue escalation
- Partner effectively with other IT members in remote sites
- Laser focus on service excellence

Who you are & what you'll need to succeed.

- Strong, customer and team focus
- Willingness to participate on tasks at all levels including, but not limited to desktop builds, deploys, and inventory control; user account building and maintenance; software tracking and deployment; remote user assistance; virus and malware diagnostics and cleaning; documentation; project planning; and asset tracking, hardware recycling
- Minimum 2 years Windows (Windows, AD, Office, etc.) and Mac (OSX, iOS, Macbook, Apple TV) support experience in a fast paced, results oriented corporate environment.




- Experience with Lenovo and Mac hardware, iPhone, Android, Tablets, Mac laptops and desktops
- Experience with Microsoft Office 365
- Experience in Active Directory environments including account management and permissions.
- Experience in supporting end user related network connectivity (switch, jack connections, cabling, etc.) and network and security principles.
- Strong organizational and time-management skills; project management experience.
- Applicable certifications suggested (i.e. MCP, A+, Network+)
- Strong interpersonal and communication skills
- Strong troubleshooting skills
- Experience with PC hardware repair
- Clear and adaptable written and verbal communication skills required
- Flexible work habits, ability to prioritize planned and unplanned customer needs
- Analytical troubleshooting skills
- Ability to build rapport and elicit problem details from internal customers
- High energy approach to work, yet ability to stay calm under pressure
- Special consideration given to candidates with IT asset management (ITAM) experience and a desire to be involved in helping to manage our asset management process.

Robust consideration given to those candidates who additionally possess the following:

- BS in CS, CIS or equivalent college degree
- Industry standard certifications from, Microsoft, Apple, ITIL, or equivalent
- Experience ServiceNow

📌 Principal IT Service Desk Administrator (Mumbai)
🏢 Newfold Digital Philippines
📍 Mumbai