(Key Performance Indicators are the measurement parameters and target, which define your accountabilities and responsibilities.
- Key Account Management
- MIS
- Current Order Generation
- Coordination with Customer & Plant
- Payment follow-up.
- Establish and maintain productive business relationship with existing customers.
- Ensuring expansion of business with the existing customers by getting repeats / new orders.
- Ability to understand and articulate customers requirements & expectations and settle terms and conditions in favor of business.
- Provide first hand resolution to the customer complaints with the focus on 100% customer s satisfaction.
- Inform the management regarding the latest development and threats with the idea to overcome.
- Update the information regarding the dispatches, OPS, & Payment collection pertaining to concerned account.
- Explore the market with respect of the Opportunities available and the competitors.
- Develop new clientele and ability to achieve projected target of Sales Generation by the management.
- Developing the Sales strategies and plan for the achievement of sales targets.
- Understanding the Plant s manufacturing capacity and accordingly decide volume of goods to be dispatched to the customer by keeping customer informed about the same.
- Ensure timely dispatch by efficiently coordinating with departments involved in execution of the order including dispatch and commercial departments.
- Monitor daily basis dispatch & BSR Report and give schedule to the dispatch department accordingly.
- Payment collections should be made out of customer within the stipulated credit time / limit allotted.