Oracle Sales Cloud &

- Service Cloud Consultant Oracle Sales Cloud &
- Service Cloud Consultant1 Key Responsibilities Implementation &
- Configuration: Lead end-to-end implementation lifecycle (requirements gathering, design, build, test, deploy) for Oracle Sales Cloud (CX Sales) and Oracle Service Cloud (B2B/B2C Service).

Redwood Experience Design: Re-architect and configure existing Oracle CX applications using the up-to-date Oracle Redwood UX framework, Visual Builder Studio (VBS), and Express Studio.

Solution Architecture: Analyze business processes to design scalable, best-practice solutions spanning lead-to-opportunity management, service request management, knowledge bases, and omnichannel routing. Integrations &

- Customizations:



Design and support integrations between Oracle CX modules and external ERP, CRM, or third-party platforms using Oracle Integration Cloud (OIC) or REST/SOAP APIs. Testing &
- Support: Lead User Acceptance Testing (UAT), address complex technical issues, and provide ongoing L2/L3 application maintenance and enhancement support.

Stakeholder Management: Collaborate with cross-functional business leads, functional team members, and client architects to translate complex requirements into technical specifications.

Experience Level Mid Level

📌 Oracle Sales and Service Cloud Consultant (Pune)
🏢 Jade Global Software
📍 Pune