Alarm surveillance and response to Network Element events, including:

o Class 4 or 5 Voice Switches (5E/DMS/Metaswitch)

o SS7

o AIN o NG911

o Central Office/Customer Transport events o Access network (DSLAMs, GPON OLTs)

o Video network o Core IP routers and switches for LAN, WAN, ATM, ADSL, Internet, and other data offerings

- Tracking and monitoring maintenance performance and the impact on other processes
- Monitor and respond to CBT Security alarms using the Pegasys Security support system
- Monitor and respond to fire alarm system and building maintenance alarms
- Monitor ticket status and update log sheets daily
- Monitoring and following up on closed work items
- Respond to Network System outages and Emergency service conditions by following established procedures/protocols
- Effectively multi tasks to achieve specific measurable goals toward productivity and quality
- May be required to assist with the primary duties of other NOC profile




- May be required to cross train others
- Participates in 24/7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as needed
- Participates in disconnects, maintenance, and support functions of DS (digital signal) services

Essential Functions:

Demonstrated experience in at least one of the following areas:

o Voice or data switching equipment o TDM or WDM transport equipment o GPON or VDSL access equipment

- Demonstrated experience understanding CBT support, element management and network monitoring systems
- Demonstrated experience using PCs
- Demonstrated experience understanding element management or network monitoring systems preferred
- Demonstrated experience in a call center or operations center setting

📌 NOC Monitoring & Surveillance Technician III (Chennai)
🏢 CBTS Technology Solutions India
📍 Chennai