- Design end-to-end monitoring and observability solutions to provide comprehensive visibility into infrastructure, applications, and networks.
- Implement monitoring tools and frameworks (e.g., Prometheus, Grafana, OpsRamp, Dynatrace, New Relic) to track key performance indicators and system health metrics.
- Integration of monitoring and observability solutions with IT Service Management Tools.
- Develop and deploy dashboards, alerts, and reports to proactively identify and address system performance issues.
- Architect scalable observability solutions to support hybrid and multi-cloud environments.
- Collaborate with infrastructure, development, and DevOps teams to ensure seamless integration of monitoring systems into CI/CD pipelines.
- Continuously optimize monitoring configurations and thresholds to minimize noise and improve incident detection accuracy.
- Automate alerting, remediation, and reporting processes to enhance operational efficiency.
- Utilize AIOps and machine learning capabilities for intelligent incident management and predictive analytics.
- Work closely with business stakeholders to define monitoring requirements and success metrics.
- Document monitoring architectures, configurations,



and operational procedures.

Required Skills:

- Strong understanding of infrastructure and platform development principles and experience with programming languages such as Python, Ansible, for developing custom scripts.
- Strong knowledge of monitoring frameworks, logging systems (ELK stack, Fluentd), and tracing tools (Jaeger, Zipkin) along with the OpenSource solutions like Prometheus, Grafana.
- Extensive experience with monitoring and observability solutions such as OpsRamp, Dynatrace, Current Relic, must have worked with ITSM integration (e.g. integration with ServiceNow, BMC remedy, etc.)
- Working experience with RESTful APIs and understanding of API integration with the monitoring tools.
- Familiarity with AIOps and machine learning techniques for anomaly detection and incident prediction.
- Knowledge of ITIL processes and Service Management frameworks.
- Familiarity with security monitoring and compliance requirements.
- Excellent analytical and problem-solving skills, ability to debug and troubleshoot complex automation issues

📌 Monitoring and Observability Consultant (Bengaluru)
🏢 Encora
📍 Bengaluru