Job Type: Full-time

Customer Success ManagerRidy, Inc. — Bengaluru or Chennai, India | Full time | U.S. Business HoursDrive adoption, retention, and growth across Ridy’s U.S. real estate portfolio: join Ridy as a Customer Success Manager and help the world’s leading real estate owners deliver carbon-free mobility to their tenants and employees.About RidyRidy is a climate-tech electric mobility startup serving corporate campuses and commercial and residential real estate. We partner with leading real estate owners to improve sustainability and well-being through carbon-free transportation. Our bikes, e-bikes, e-scooters, charging stations, and supporting technology help clients cut their carbon footprint and build more sustainable communities.Ridy is used by some of the largest U.S. corporations and real estate companies leading the shift to electrified transportation, including Tishman Speyer, Hines, Alexandria Real Estate, Boston Properties, Beacon Capital Partners, Lincoln Property Company, the U.S. Department of Energy, Greystar, JLL, CBRE, and many other influential real estate owners.Role OverviewYou will own a portfolio of Ridy’s U.S. customers, accountable for the health, adoption, and renewal of every account. Working directly with property managers, tenant experience teams, and building operations, you will drive ridership, design engagement programs, present quarterly business reviews built on utilization data, lead renewals, and find expansion opportunities across your customers’ portfolios. The role is based in Bengaluru or Chennai, reports to the CEO, and works U.S. business hours alongside Ridy’s U.S. account management, sales, and fleet operations teams.The Day-to-Day ResponsibilitiesAccount OwnershipServe as the primary point of contact for customers across your assigned portfolioRun a structured cadence of check-ins and quarterly business reviews,



presenting utilization data to customer stakeholdersBuild and maintain trusted relationships that position Ridy as a long-term partnerMaintain accurate CRM records of account interactions, renewal dates, and account health indicatorsAdoption & EngagementPlan and execute the engagement calendar for customers, including launch campaigns & rider incentivesEquip on-site tenant experience teams with playbooks and collateral so they can run activations independentlyMonitor ridership and utilization data weekly, identify properties trending below target, and intervene earlyBuild customer-facing presentations, reports, and program materials using PowerPoint/Google Slides and Excel/Google SheetsRenewals & GrowthOwn the renewal calendar for your portfolio and build a data-supported business case for eachLead upgrade and expansion conversations, including fleet expansions, additional charging infrastructure, and service tier changesExpand into additional properties within existing customer portfoliosExceed retention, adoption, and expansion targetsCross-Functional CollaborationPartner with Ridy’s fleet operations team on vehicle uptime, maintenance escalations, and charging station issues affecting your propertiesEscalate and track customer issues to resolution, keeping stakeholders informedProvide structured feedback to the leadership team on customer needs, service gaps, and product opportunitiesQualifications3-5 years of experience in customer success, account management, or B2B sales at a startup or high-growth technology company in IndiaDemonstrated ownership of a book of accounts or a quota covering renewals, retention,



or expansion — not just onboarding or supportExperience working with U.S. or international customersExcellent written and verbal English, with the ability to engage senior corporate and real estate decision-makersStrong analytical skills — able to work with usage data, spot trends, and build a clear performance narrativeProficiency with CRM platforms (HubSpot, Salesforce, Zoho, Attio, or similar) and modern sales and customer success tooling (Apollo, Outreach, LinkedIn Sales Navigator, or similar)Advanced proficiency in PowerPoint/Google Slides and Excel/Google SheetsComfortable with collaboration tools including Slack, Notion, Zoom/Google Meet, and modern task and project trackersOutstanding organization and a self-starter mindset, comfortable with autonomy in a fast-paced environmentAble to work U.S. business hours long termPreferred QualificationsExposure to technology, B2B sales, B2B customer success, proptech, real estate, hospitality, or mobilityExperience planning and running customer events, community programs, or engagement campaignsFamiliarity with AI tools for research, drafting, analysis, and productivityAn interest in sustainability, climate tech, or the future of transportationWhat We OfferCompetitive annual compensation of ₹8 LPA - ₹12 LPA, structured as a fixed base plus performance-linked variable pay. Final compensation will reflect the candidate’s qualifications and experience.Comprehensive health coveragePaid time off and public holidaysA motivated team passionate about sustainability and electric mobilityOwnership of a portfolio of accounts with leading U.S. real estate owners and corporationsDirect mentorship from and daily collaboration with Ridy’s founding teamCareer growth at a fast-growing climate-tech company, with the opportunity to help shape Ridy’s customer success practice as it expandsOpportunity to influence the future of urban planning, real estate, mobility, and sustainability

📌 Customer Success Manager - India (Gandhinagar)
🏢 Ridy
📍 Gandhinagar