Roles and Responsibilities:

- Operational management and support of the infrastructure and ensure the smooth running of the network, servers, and system applications. Monitoring all installed systems and infrastructure
- Resolving incidents that could not be resolved by the Service Desk or generated by the monitoring system.
- Installations, updates, tests, planning and configuration of the infrastructure.
- Should be flexible to work / support to different time zones based on the project assigned.
- Collaborate with local IT teams for technical scoping for any local need in data center implementations.
- Ensuring the highest levels of systems and infrastructure availability
- Liaise with vendors and other IT personnel for problem resolution.

What is our challenge for you

- Operational Management and Support: The candidate will be responsible for the operational management and support of the infrastructure to ensure the smooth running of network servers and system applications. This includes monitoring all installed systems and infrastructure.
- Incident Resolution: A key challenge will be resolving incidents that could not be settled by the Service Desk or were generated by the monitoring systems. This requires a strong problem-solving skill set.
- Infrastructure Management: The candidate will handle installations, updates, tests, planning, and configuration of the infrastructure. This will require staying updated with the latest technologies and best practices in IT infrastructure management.
- Global Collaboration: The role demands flexibility to work and support different time zones based on the project assigned.



The candidate will also collaborate with local IT teams for technical scoping for any local need in data center implementations, offering a chance to work with a diverse range of professionals and cultures.
- Technical Expertise: With a requirement for a minimum of 3 to 5 years of relevant experience in managing large Windows server-based platforms, the candidate will need to bring a high level of technical expertise to the role. Very good knowledge of Windows operating systems and various Microsoft technologies is essential.
- Multilingual and Multicultural Setting : Since the candidate will support John Cockerill group offices worldwide and work at a global level, fluency in English, both spoken and written, is required. This will challenge and enhance the candidates ability to operate in a multicultural and multilingual environment.

Technical skills:

- Minimum 5 to 6 years of relevant experience in managing large Windows server based platforms.
- Very good knowledge of Windows operating systems and working knowledge of Microsoft Active Directory, ADFS, Exchange, IIS, SCCM
- VMware Virtual Infrastructure Management Knowledge
- Knowledge of Powershell scripts for the automation and management of Windows infrastructure.
- Knowledge of Office365 and Azure
- Knowledge of network switching: TCP/IP, subnetwork calculations, VLAN concepts, firewall
- Installation of active devices in data center
- Fluent in English both spoken and written as he is going to work at global level.

Certifications:

- Microsoft Azure Certification
- CCNA
- VMware .

Good to have:

- Knowledge of Linux.
- Experience working for an international group.

📌 Manager - SIS System Support (Mumbai)
🏢 John Cockerill
📍 Mumbai