Mastercard's Business & Market Insights (B&MI;) group empowers organizations to achieve growth and innovation goals by delivering unparalleled data-driven intelligence and cutting-edge AI solutions. By harnessing proprietary data, frontier generative AI, and global expertise, B&MI; helps businesses make smarter, faster, and more impactful decisions. We transform complex, multi-modal data into agentic systems and generative applications that drive measurable business outcomes and sustained competitive advantage.

About the Role We are looking for a Lead Engineer, Generative AI Engineering for the Operational Intelligence Program within B&MI.; This role will lead a team of Gen AI engineers to architect and deliver next-generation LLM, agentic, and multimodal AI systems that enable business growth, elevate customer experience, and ensure secure, scalable, production-grade AI. As a technical leader, you will set the engineering standard for Gen AI development — driving innovation across agentic orchestration, retrieval-augmented generation, LLMOps, and responsible AI — while fostering a culture of continuous learning and engineering excellence.

Responsibilities - Architect and lead the development of multi-agent AI systems using frameworks such as LangGraph, CrewAI, and AutoGen — enabling autonomous reasoning, tool use, inter-agent coordination, and adaptive decision-making at enterprise scale.

- Design and operationalize multimodal generative AI pipelines that unify text, image, tabular, and graph data using transformer-based architectures (BERT, CLIP, LLaVA, T5, Whisper, GPT-4o,



Gemini) for rich, cross-modal intelligence.
- Build production-grade RAG and Graph-RAG systems integrating vector databases (Pinecone, pgvector, OpenSearch) and knowledge graphs (Neo4j, AWS Neptune) for semantic retrieval, entity-aware reasoning, and grounded generation.
- Lead LLM fine-tuning, prompt engineering, and model alignment strategies — including RLHF, PEFT, LoRA, and instruction tuning — to adapt foundation models for specialized enterprise use cases.
- Engineer state, memory, and context management subsystems that enable agents to reason temporally, maintain session continuity, manage long-context windows, and coordinate across tools and modalities.
- Implement Responsible AI and AI governance practices — including bias detection, hallucination mitigation, explainability dashboards, output safety guardrails, and compliance with data ethics standards — ensuring transparency and fairness of deployed models.
- Continuously research, evaluate, and productionize advancements in generative modeling, agentic AI, multimodal transformers, and frontier foundation models — benchmarking against enterprise-scale performance and safety requirements.





Qualifications - Master's or Bachelor's degree in Computer Science, AI Engineering, with significant hands-on experience leading and delivering complex Gen AI engineering programs in production environments.

Required Skills - Ideal Candidate: A Full Stack or Backend Software Engineer with a solid AI background and a minimum of 3 years of practical experience in Generative AI, LLMs, and related technologies.

- Expert-level, hands-on experience designing, building, and deploying large language model (LLM) applications, agentic systems, and RAG pipelines — from prototype to production.
- Deep proficiency with LLM ecosystems: OpenAI, Anthropic, Gemini, Hugging Face, LangChain/LangGraph, and open-source foundation models (LLaMA, Mistral, Falcon, etc.).
- Strong command of Gen AI engineering patterns: prompt engineering, chain-of-thought reasoning, tool/function calling, vector embeddings, semantic search, and agent memory architectures.
- Excellent Python engineering skills including async programming, API development (FastAPI), and building inference-ready microservices; SQL proficiency required.
- Hands-on experience with cloud AI infrastructure (AWS SageMaker, Bedrock, Azure OpenAI, or GCP Vertex AI) and familiarity with MLOps/LLMOps tooling (MLflow, Weights & Biases, etc.).
- Robust analytical, communication, and stakeholder management skills — with the ability to translate complex Gen AI concepts into business value and lead cross-functional teams toward delivery.

📌 Manager AI Engineering (Pune)
🏢 Mastercard
📍 Pune