JOB PURPOSE To facilitate hassle free passenger experience for all VVIP / VIP / CIP / Celebrities/ Government authorities who travel through Dr.

Babasaheb Ambedkar International

Airport..Enhancing the brand perception of GMR by planning show rounds for dignitaries. The role has to cordinate with multiple government stakeholders to ensure smooth & hassle free travel and there by enhance the passenger experience and outlook of dignitaries about the airport.To take care of all the GR facilities like lounges and coordinate with monitor service providers to ensure that the facilities are as per agreed standards.Act as the SPOC for the department to ensure 100 % compliance to internal and external audit standards and thereby contribute to governance mechanism of the organization

Key Performance Indicators

- To Lead and assist the team in daily functioning to create work environment and vibrant atmosphere and to ensure 100%facilitation of VVIPS/VIPS/CIPS and other Group Heads and provide efficient services
- 100 % adherence
- No of movement facilitated
- Establish rapport and liaison with agencies i.e.



customs/Immigration/CISF/Airlines/GADL Protocol/BCAS and other regulatory agencies to enable smooth operations
- No of new contacts established
- Showcasing Airport , GMRVF and other facilities to VVIP/VIP/Head
- of Political Parties/CIP/Bureaucrats & Media thus creating positive
- will.
- Number of show arounds
- Record the details of travel plans of VIP's in GRMS
- 100 % adherence
- Ownership of training, MAG audits, IMS, Kronos, Duty roster
- 100 % compliance
- Maintenance and up keeping of Lounges and maintaining Lounge Checklist
- 100 % compliance to service standards
- Preparing and judicious usage of AOP and optimize expenses and reduce cost by 10%
- % savings
- Timely renewal of agreements of service provider viz.,PPL,ISS(
- baggage handlers) etc.,
- % of contracts renewed on time

EDUCATION QUALIFICATIONS

•Post-Graduation in Management/Post-Graduation diploma in business management/Post Graduation diploma in Management

•Bachelors in Hospitality and Tourism

RELEVANT EXPERIENCE

•Minimum 15 years of experience in aviation/ hotel/hospitality sector

📌 Manager - Guest Relations (Nagpur)
🏢 GMR Airports
📍 Nagpur