- A Business Account Manager (BAM) will be responsible for maintaining and sustaining long-term
relationships with every onboarded apartment owner in a particular geographical region or territory assigned to them.
- Track and manage all critical tasks and roles/responsibilities through the use of standardized task
plans and tools.
- Escalate any product or client issues for timely resolution.
- Ensure adherence to compliance processes and procedures.
- Exceed client expectations as measured through client surveys.
- Complete assigned implementations on time or early to ensure client success.
- Work closely with the sales, product, operations, and other teams, coordinating all functional
project tasks to ensure the timely implementation of services to the clients satisfaction.
- Handle complex situations and make decisions independently.
- Facilitate meetings with clients to help them understand the onboarding roadmap, set
expectations, and build rapport.
- Ensure daily, weekly, and monthly targets are achieved consistently.
Desired Candidates Profile:
- Excellent communication and interpersonal skills.
- Should have a two-wheeler vehicle with a valid driver's license (DL) – mandatory.
- Should be proficient in Hindi and English; knowledge of a regional language will be a plus.
- Should be comfortable working on weekends, with a week off between Monday and Thursday.
- Effective presentation and negotiation skills.
- Hands-on experience with MS Office (Excel, Word, PPT, etc.).
Key Qualifications:
- Graduation in any field.
- 0-5 years of experience.
- Willingness to travel in the field.