We are seeking an experienced International blended process executive to join our team in India. The ideal candidate will have 2-6 years of experience in a similar role and will be responsible for handling both voice and non-voice processes for our international clients.
Responsibilities
- Handle both voice and non-voice processes for international clients
- Manage customer inquiries and complaints via email, phone, and chat
- Provide excellent customer service and resolve issues in a timely manner
- Maintain accurate records and documentation
- Collaborate with other team members to ensure customer satisfaction
- Adhere to company policies and procedures
- Meet or exceed performance metrics and goals
Skills and Qualifications
- 2-6 years of experience in a similar role
- Excellent communication skills in English (both written and verbal)
- Solid customer service skills and ability to handle difficult customers
- Experience with both voice and non-voice processes
- Ability to multitask and prioritize workload
- Attention to detail and strong organizational skills
- Familiarity with CRM software and other customer service tools
- Bachelor's degree in a related field preferred
📌 International blended process (Secunderabad)
🏢 Artech Infosystems Private
📍 Secunderabad
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