Job Summary:

- As a Customer Service or Sales Representative in an International BPO, your primary responsibility will be to provide exceptional service to customers. You will handle inbound and outbound calls, emails, and chats to address customer inquiries, resolve issues, and promote products/services.

Key Responsibilities:

Customer Service Responsibilities

- Provide customer support through various channels (phone, email, chat) in a timely, friendly, and skilled manner.
- Address customer inquiries and resolve issues efficiently, ensuring customer satisfaction.
- Handle customer complaints with empathy, professionalism, and quick problem-solving skills.
- Maintain accurate customer records in the CRM system, ensuring all interactions are documented and followed up on appropriately.
- Track and follow up on customer cases to ensure all issues are resolved satisfactorily.
- Provide detailed product/service information to customers, ensuring they fully understand offerings and policies.

📌 Hiring For International BPOs - Voice II Collections (Gurugram)
🏢 Expert Staffing Solutions New Delhi
📍 Gurugram