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Role & responsibilities:

- Handle inbound and outbound customer calls, emails, or chat inquiries in a professional and courteous manner.
- Provide timely and accurate information to customers regarding products, services, and account inquiries.
- Resolve customer issues effectively by troubleshooting and identifying solutions.
- Maintain a high level of customer satisfaction by delivering exceptional service and addressing customer concerns promptly.
- Follow standard operating procedures and compliance guidelines for all customer interactions.
- Update and maintain customer records in the CRM system with accurate and relevant details.
- Escalate unresolved or complex issues to the appropriate department or team leader.
- Achieve individual and team performance targets such as call handling time,



quality metrics, and customer satisfaction scores.

Preferred candidate profile:

- High school diploma or equivalent; a bachelors degree is an advantage.
- 0-2 years of experience in a customer service role, preferably in an international BPO environment.
- Excellent verbal and written communication skills in English.
- Robust interpersonal skills and the ability to empathize with customers.
- Proficiency in using CRM tools, MS Office, and other customer support software.
- Ability to handle challenging customer situations with patience and professionalism.

📌 Hiring For Freshers For International Voice - International BPO (Gurugram)
🏢 Expert Staffing Solutions New Delhi
📍 Gurugram