We are hiring experienced customer support professionals for UK shifts (1.30pm to 10.30pm )

Experience - 1 yr & above (only from customer support background)

Work from office only

Shift timings - 1.30pm to 10.30pm / 2.30pm to 11.30pm

Should be able to join immediately

5 days working in a week and saturday and sunday fixed off

Free cab facility provided for pick and drop(*25km radius, door step pick and drop)

Positive communication skill in English is required

We are looking for immediate joiners only

Job Responsibilities

- Responsible for reviewing associate's quality of phone and/or non-voice interactions based on
- client established quality measures.
- Responsible for monitoring associate's compliance to business rules and processes, and report any breaches identified.
- Responsible for completing monitoring forms,



including comments detailing associate
- performance and saving all results in the database for review and reporting.
- Assist in making recommendations for quality assurance improvement,
- particularly around their workflow and knowledge guides
- Being able to work at speed, accurately to agreed targets
- Excellent analytical skills, ability to synthesize data from various sources
- Excellent time management and organizational skills Knowledge
- Basic knowledge of computers and use of software.
- Knowledge of quality assurance standards and methodologies, would be an advantage

Education: Higher secondary & above

📌 Hiring Experienced Customer Support For UK SHIFT AS Quality Analyst- (Chennai)
🏢 Foundever
📍 Chennai