Manager - Program Management, College Operations (Mumbai)

Manager - Program Management, College Operations (Mumbai)

14 Aug
|
Recognized
|
Mumbai

14 Aug

Recognized

Mumbai



Work Timings: 7:00 AM – 4:00 PM (Flexible shift when working from Andheri)


Working Days: Monday to Friday (1st & 3rd Saturdays working)


Work Mode: 100% On -site


Location: Designated Partner Colleges & IIDE Andheri Campus






​About IIDE:
IIDE is India’s leading digital business school, offering industry -relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital -first world.



Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands -on training, real -world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.



About the Role:


As the Manager – College Operations & Student Success at Mumbai, you will play a pivotal role in driving operational excellence, academic outcomes, and student success across a portfolio of designated partner colleges. This leadership role involves overseeing portfolio performance, managing cross -functional coordination, strengthening institutional partnerships, and ensuring seamless academic and operational delivery while maintaining high standards of student experience and brand representation. You will lead and develop on -ground teams, collaborate with internal stakeholders, and drive measurable impact across academic quality, examinations, placements support, and portfolio growth.



What You’ll Do:


● Portfolio Performance & Outcome Accountability:




○ Own end -to -end performance across assigned colleges covering academics, examinations, student success, placements support, and operations.


○ Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction.


○ Use portfolio -level data to identify trends, risks, and systemic gaps, driving corrective interventions through teams.


○ Ensure consistency in program standards, student experience, and brand representation across colleges.


○ Report portfolio health to senior leadership with structured insights, accuracy, and clear recommendations.




● Leadership, Talent Strategy & Accountability:




○ Lead, coach, and develop on -ground college teams with explicit accountability for outcomes.


○ Define performance expectations, role ownership, and growth pathways.


○ Conduct regular performance reviews, feedback conversations, and capability -building discussions.


○ Identify skill gaps and drive targeted training, coaching, or role realignment.


○ Hire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment.


○ Create, refine,



and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across college operations.




● Institutional Partnerships & Portfolio Growth:




○ Own senior -level relationships with Principals, HODs, Deans, and administrative leadership.


○ Lead structured review conversations on academic outcomes, examination performance, student success, and partnership health.


○ Represent IIDE in high -stakes discussions, ensuring trust, accountability, and long -term alignment.


○ Identify opportunities for portfolio expansion, new batches, and program growth.


○ Collaborate with admissions, marketing, academic, and placements teams to support growth across assigned colleges.




● Academic Quality, Examinations & Student Success:




○ Govern academic quality across colleges including trainer effectiveness, content delivery, and batch performance.


○ Own examination readiness and outcome governance, ensuring timely planning, coordination, compliance, and smooth execution.


○ Review academic, examination, and student success data to identify quality risks and preparedness gaps.


○ Ensure timely interventions for at -risk students, batches, or colleges.


○ Champion a strong student success culture through engagement, industry exposure, and community initiatives.




● Placements Enablement & Outcome Support:




○ Partner with central placements and career services teams to support placement readiness across colleges.


○ Ensure academic alignment, engagement initiatives, and operational coordination to enable strong placement outcomes.


○ Track and review placement -related metrics at a portfolio level including readiness, participation, and outcomes.


○ Work with college leadership to resolve structural or operational barriers impacting placement outcomes.


○ Act as the college -facing escalation and governance owner for placement -related challenges.




● Additional Duties:




○ Drive operational excellence and continuous improvement initiatives across partner college operations.


○ Ensure alignment between internal teams and partner colleges for seamless program execution and student success.


○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.




Who You Are:






● Must -Have:




○ 8–12 years of experience in education operations, academic programs, student success, or related domains.


○ Proven experience managing multiple colleges, campuses, or large -scale education programs.


○ Strong people leadership experience with demonstrated ownership of outcomes.


○ Strong stakeholder management skills with experience engaging senior institutional stakeholders.


○ Data -driven mindset with strong analytical, communication, and problem -solving abilities.


○ Ability to balance strategic thinking with hands -on execution.




● Should Have:




○ Experience driving operational excellence, SOP implementation, and scalable education processes.


○ Exposure to academic governance, examinations management, student engagement, and placement enablement.


○ Ability to manage complex stakeholder conversations and navigate institutional partnerships effectively.


○ Strong cross -functional collaboration skills across admissions, academics, marketing, and placements teams.




● Nice to Have:




○ MBA / PGDM or equivalent postgraduate qualification.


○ Experience working in high -growth education environments or EdTech ecosystems.


○ Based in Mumbai or open to frequent travel across partner college locations.




Why Join IIDE?




● Work with one of India’s fastest -growing digital education brands.


● Lead high -impact partnerships across reputed colleges and institutions.


● Drive meaningful student success and academic outcomes at scale.


● Collaborate with cross -functional teams in a high -growth, dynamic environment.


● Chance to shape institutional excellence and portfolio growth.




Who You’ll Thrive As




You’re someone who:


● Takes ownership and thrives in outcome -driven environments.


● Is highly structured, analytical, and operationally strong.


● Builds trusted relationships with senior stakeholders and institutional leaders.


● Enjoys mentoring teams and driving accountability.


● Can seamlessly switch between strategic thinking and hands -on execution.


● Is passionate about education, student success, and building scalable impact.




































📌 Manager - Program Management, College Operations (Mumbai)
🏢 Recognized
📍 Mumbai

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