Job Summary


We are hiring across multiple levels (Team Manager, Team Lead, SME, and SPE) within Life & Annuity Operations. This role supports end -to -end processing across Death Claims, Payouts, Annuitization, Policy Servicing, and Surrender/Liquidation functions. Depending on the level, responsibilities range from transaction processing and subject matter expertise to team leadership and strategic oversight.

Core Functional Areas


- Death Claims Processing (Life & Annuity)

- Annuity Benefit Payments & Continuation

- Annuitization & Liquidation

- Payout Processing & Terminal Funding

- Pension & Retirement Benefits (401(k), 403(b))

- Policy Servicing & Benefit Maintenance

- Partial/Full Surrenders & Withdrawals

- Regulatory Compliance (Taxation, Reg 60, Disclosures)


Role -Based Responsibilities


1. Team Manager

- Lead multiple teams across functions within Life & Annuity operations.

- Own end -to -end delivery, SLA adherence, and operational excellence.

- Drive strategy, process improvements, and stakeholder engagement.

- Manage escalations, risk, compliance, and audit readiness.

- Mentor Team Leads and build leadership pipeline.


2.



Team Lead

- Manage a team handling death claims, payouts, or servicing processes.

- Ensure daily operations meet SLA, quality, and productivity targets.

- Handle complex cases and provide guidance to team members.

- Support training, performance management, and reporting.

- Act as a bridge between Team Manager and operations team.


3. Subject Matter Expert (SME)

- Act as the go -to expert for process knowledge and issue resolution.

- Support complex transactions in:
- Death claims processing

- Annuitization and benefit calculations

- Pension and payout processing

- Surrenders and liquidation

- Conduct quality checks and ensure compliance with regulations.

- Assist in training, knowledge transfer, and process documentation.

- Drive process improvements and support audits.


4. Senior Process Executive (SPE)

- Perform end -to -end transaction processing with high accuracy.

- Handle:
- Death claims intake and processing

- Benefit payments and continuation

- Policy servicing updates





- Partial/full withdrawals and surrenders

- Ensure adherence to SLAs, compliance, and documentation standards.

- Escalate discrepancies and support issue resolution.

- Maintain data accuracy and process integrity.


Requirements

Required Skills & Experience

- Experience in Life & Annuity / Insurance / Financial Services.

- Strong knowledge of:
- Death claims and benefit payments

- Annuities and annuitization

- Pension products (401(k), 403(b))

- Surrenders, withdrawals, and payouts

- Understanding of regulatory and taxation requirements.

- Analytical and problem -solving skills.


Level -Based Experience Guidelines

- SPE: 1–3 years of relevant experience

- SME: 3–6 years with solid domain expertise

- Team Lead: 5–8 years with team handling experience

- Team Manager: 8+ years with multi -team leadership experience


Key Performance Indicators (KPIs)

- SLA adherence and turnaround time

- Accuracy and quality

- Productivity metrics

- Compliance and audit performance

- Customer satisfaction


Preferred Qualifications

- Bachelor’s degree in Finance, Business, or related field

- Experience in Life & Annuity domain

- Lean / Six Sigma certification (preferred)