- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue
- Reviews all major deliverables to ensure quality standards and client expectations are met
- Ensures that client issues are dealt with in an efficient manner, informing the VP Engagements of any problems that may arise
- Owns the contract and contract renewals for new work for an existing client
- Approves Change Orders and invoices and is responsible for payment collections
- Works closely with the project team to maintain a continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project
- Ensures that all processes and procedures are completed, quality standards are met, and that project are profitable
- Aware and in pursuit of opportunities for account growth and new business
- Communicates the client s goals and represents the client s interests to the team
- Provides regular two-way communication between the client and team
- Document all activities and meetings in the CRM
- Understanding of company capabilities and service and effectively communicates
- Participate in marketing events such as seminars, trade shows, and telemarketing events
- Provide on the job training to recent account employees

Experience:

- 7+ years of client relationship experience
- Proven track record of exceeding quota
- Developing relationships with client decision makers at colleges and universities
- Live within 30 miles of a major airport
- Deep understanding of Higher Education information technology and managed services





Qualifications & Skills:

- Proven account management skills required to create, maintain, and enhance customer relationships
- Extremely detail oriented
- Technical competence
- Motivated, goal oriented, persistent and a skilled negotiator
- High-level of initiative and works well in a team environment
- Excellent written and oral communication skills
- Effectively manages stressful situations and deadline pressures
- Plans and fulfills responsibilities with minimal direction
- Work may require international travel to current and potential clients. This requires the possession of a valid passport within 60 days of employment
- Self-starter, confident and entrepreneurial with a track record of using analytical skills to proactively develop new insights that drive growth
- four-year degree from an accredited institution, equivalent qualification, or experience
- hands-on collaborative style of working
- nfluencer with a proven ability to develop strong working relationships in a matrixed, global environment and establishing credibility across functional lines of business (i.e.: Sales, Marketing, Customer Success, Client Services, Business Operations)
- Excellent track record in cross-functional roles, earning the respect and trust of colleagues, subordinates, and managers alike
- Excellent communication skills, both written and verbal, communicating effectively with customers, executives, leaders, program/initiative owners, stakeholders, and other audiences as well as delivering presentations before large audiences

📌 Director of University Partnership (Ahmedabad)
🏢 OculusIT
📍 Ahmedabad