Key Responsibilities:

1. Delivery Leadership:

- Lead and manage the end-to-end delivery of application development services, ensuring successful project completion with a focus on client satisfaction, technical excellence, and timely execution.
- Champion the adoption of DevOps principles to streamline application delivery processes, improve efficiency, and reduce time-to-market for software releases.
- Oversee application modernization projects, including cloud migration, legacy system upgrades, and the implementation of scalable, flexible solutions.
- Direct the integration of advanced data analytics solutions to provide actionable insights, enhancing clients decision-making capabilities.
- Lead the delivery of Power Virtual Agents and CoPilot Studio projects, ensuring user-centered, high-quality solutions that meet or exceed client expectations.
- Continuously assess project health, address risks, and manage stakeholder expectations to ensure project success.

1. Technical Innovation Transformation:

- Drive the integration of cutting-edge technologies such as AI, machine learning, and automation to foster innovation and business transformation for clients.
- Lead the implementation of Low Code/No Code platforms, enabling faster application delivery and empowering business users to create solutions with minimal development effort.
- Cultivate a culture of continuous learning and improvement, ensuring the team stays ahead of industry trends with the latest tools and techniques in DevOps, QA, and app modernization.
- Advocate for the application of best practices in software development, quality assurance, and system architecture to enhance productivity and service quality.

1. Talent Development Team Leadership:

- Attract, retain, and develop top-tier talent across areas such as application development, DevOps, QA, data analytics, and Low Code/No Code platforms.
- Continuously assess team skills against strategic goals, proactively addressing talent gaps to ensure expertise evolves in line with emerging technologies.
- Foster a high-performance, collaborative team culture,



empowering team members to contribute to innovative solutions and ensuring their professional growth.
- Formulate and communicate the vision and strategy for the team, ensuring alignment with the company s overarching goals and objectives.

1. Client Relationships Account Growth:

- Build and maintain strong, trusted relationships with key clients, positioning the team as a strategic partner for their digital transformation initiatives.
- Identify and pursue new business opportunities, leveraging deep technical expertise to drive value and revenue growth through upselling and cross-selling.
- Collaborate with sales and business development teams to tailor solutions to clients, aligning offerings with their business challenges and strategic objectives.
- Partner with sales and counterparts in the US and Canada to handle customer escalations, ensuring the creation of win-win situations.

1. Operational Excellence Continuous Improvement:

- Define and monitor key performance indicators (KPIs) for team performance and service delivery, ensuring continuous improvement and alignment with organizational objectives.
- Drive efficiency and cost optimization without compromising quality by implementing operational best practices across application development, DevOps, and QA processes.
- Implement metrics-driven strategies to ensure that all projects are delivered on time, within scope, and with high-quality results.

1. Strategic Vision Innovation:

- In collaboration with the US Onshore App Dev leader, formulate and drive the long-term strategy for the Application Development team, focusing on technology adoption and market differentiation.
- Identify emerging trends such as AI-powered applications and advanced data analytics tools,



integrating them into the team s strategic initiatives.
- Deliver compelling presentations and strategic roadmaps to internal and external stakeholders, articulating the vision for the team and the value delivered through innovative solutions.
- Develop the Centre of Excellence (CoE) strategy, working closely with the Onshore team to transition from an on-demand model to a differentiated, value-add CoE model where appropriate.

Qualifications:

- Proven experience leading application development teams with a strong focus on DevOps, app modernization, data analytics, and Low Code/No Code platforms.
- Extensive experience delivering large-scale technical projects, including Power Virtual Agents, CoPilot Studio, and AI-driven solutions.
- Strong leadership and management skills with the ability to attract, develop, and retain top talent.
- Deep understanding of modern software development practices, including DevOps methodologies, Agile frameworks, and cloud technologies.
- Excellent client-facing skills, with the ability to understand customer needs and translate them into technical solutions.
- Exceptional communication and presentation skills, capable of influencing stakeholders and executives at all levels.
- Strong operational acumen with a track record of driving continuous improvements and delivering projects within scope, budget, and timeline.

Preferred Skills:

- Expertise in AI, machine learning, and automation technologies.
- In-depth knowledge of Low Code/No Code platforms such as Power Apps, OutSystems, or Mendix.
- Familiarity with data analytics tools and platforms such as Power BI, Tableau, or similar solutions.
- Experience with CRM systems, customer engagement strategies, and driving customer-centric solutions.
- Robust understanding of Quality Assurance best practices, automated testing, and CI/CD pipelines.

Key Competencies:

- Leadership Vision
- Innovation Transformation
- Strategic Thinking Problem Solving
- Client Relationship Management
- Talent Development Team Empowerment
- Operational Excellence Efficiency

📌 Director of Service Delivery (Chennai)
🏢 CBTS Technology Solutions India
📍 Chennai