Key Responsibility Areas (KRA) for Project Manager – BeFiSc.com (KYC/KYB API Business)
1. API Understanding and Operational Oversight
Objective: Ensure seamless understanding and monitoring of all APIs integrated and offered by BeFiSc.
1.1. Comprehensive API Knowledge: - Understand complete API lifecycle including: - Request-Response flows - Authentication protocols used (API keys, tokens, etc.) - Typical transaction volume and daily usage trends - Retry logic and rate limits - Error and exception handling mechanisms
1.2. API Source Mapping & Status Codes: - Maintain detailed documentation of: - API sources (internal vs third-party) - Status code references and explanations - Output field definitions with response structure clarity
1.3. API Uptime/Downtime Management: - Track: - Real-time API health - Scheduled downtimes and outages - Root cause analysis (RCA) of unplanned outages - Escalation logs and resolutions
2. Vendor API & Contractual Alignment
Objective: Ensure complete transparency and control over vendor integrations and contracts.
2.1. Vendor API Documentation: - For each vendor, maintain: - API input/output documentation - Status code mappings - Field-by-field data comparison with BeFiSc output standards
2.2. Multi-Vendor API Comparison: - For APIs sourced from multiple vendors: - Input/output field mapping - Pricing per transaction or package - Performance benchmarks (response time, downtime) - Error response quality
2.3. Contractual Compliance: - Validate that: - All active vendor services are covered under valid contracts - Clauses around SLA, penalties, and support are adhered to - Regular renewals and amendments are tracked
3. Support Request & Incident Management
Objective: Proactively manage and resolve client technical concerns and improve API experience.
3.1. Incident Monitoring:
- Identify APIs with: - Maximum recurring downtime - High-volume technical tickets - Common patterns of failure (timeouts, invalid responses, etc.)
3.2. Client Usage Customization: - Maintain matrix of: - Client-specific API configuration (timeout, retries, security protocols) - Unique error logs and recovery actions
3.3. Prioritised Support Handling: - For all incoming client tickets: - Assign severity levels - Define resolution SLA - Ensure feedback loop with client post-resolution
4. Daily API Monitoring & Quality Checks
Objective: Deliver consistent, reliable API performance by leveraging proactive monitoring.
4.1. Health Monitoring Protocol: - Set up dashboards to track: - API latency and throughput - Uptime reports per API - Alert mechanism for anomalies (latency spike, high failure rate)
4.2. Validation & Testing: - Ensure daily: - Sample transaction validation - Output field accuracy - Broken field or missing parameter identification
5. Sales Requirement & API Customisation Management
Objective: Bridge sales team expectations with technical feasibility in a structured manner.
5.1. Request Classification: - Categorise incoming requirements as: - R&D; Exploration - Customisation/Enhancement of existing API - Integration of recent third-party API
5.2. Priority Assessment: - Evaluate each request on: - Expected revenue impact - Strategic market value - Reusability for future clients
5.3. Development Pipeline Coordination: - Maintain: - Product backlog with timelines - Inter-department coordination for feasibility analysis - Feedback loop with sales for progress update
Reporting & Review Mechanism: - Weekly report to leadership covering: - API performance summary - Client support metrics - Vendor issue tracker - Pending and resolved sales API requests - Monthly strategic review to align on improvements and roadmap.