Key Responsibilities:

- Proactively quantify and report business value delivered, including savings, efficiency gains, and service improvements.
- Use product usage data to identify adoption gaps and optimize value delivery.
- Own customer relationships across operational and executive levels.
- Create and execute success plans tied to customer goals and KPIs.
- Conduct regular business reviews, product roadmap discussions, and training sessions.
- Resolve issues by coordinating with Support and Technical teams.
- Identify upsell and expansion opportunities in partnership with Sales.
- Promote Customer Advocacy through case studies and reference programs.
- Ensure smooth renewals, invoicing, and collections.
- Share customer insights with internal teams to inform product development.

Requirements:

- 6-8 years of experience in Customer Success, Consulting, or Account Management roles.




- Prior experience with enterprise SaaS products (CSM experience preferred).
- Supply chain, logistics, or transportation domain experience is a must.
- Solid consulting background with an analytical and problem-solving mindset.
- Exceptional communication and relationship-building skills.
- Comfortable with data analysis, dashboards, and customer health metrics.
- Ability to manage multiple accounts and prioritize tasks effectively.

Preferred Qualifications:

- MBA in Operations.
- Experience with clients in Manufacturing, Retail, CPG, or Life Sciences.
- Familiarity with supply chain optimization, planning, and analytics tools.
- Previous experience supporting US/Europe-based clients.
- US visa is a plus.

📌 Customer Success Manager (Chennai)
🏢 Pando
📍 Chennai